Last updated: August 19, 2026
Because Mags Custom creates made-to-order and personalized products, this policy is designed for custom work and should be read together with our Terms & Conditions.
Cancellations and Returns
Custom and personalized items cannot be cancelled or returned after the order is placed, except when they are damaged, defective, or incorrect because of an error by Mags Custom.
If There Is a Problem with Your Order
Please contact us promptly at ryan@magscustom.com with your order number, a description of the issue, and clear photos of the product and packaging when applicable. Do not return an item before receiving instructions from us.
Review and Resolution
We will review eligible claims and, when appropriate, provide a replacement, rework, refund, or another reasonable resolution. The resolution will depend on the circumstances of the order and the nature of the issue.
Shipping and Carrier Delays
Production and carrier delivery dates are estimates and are not guaranteed. Carrier delays or events outside Mags Custom’s control do not by themselves make a custom order eligible for cancellation or return.
Contact Us
Questions about this policy can be sent to ryan@magscustom.com or directed to Mags Custom, 22 West Main Street, Frewsburg, NY 14738, (716) 241-8413.