Rosewood Finish Single Wine Box with Tools & Black Lining

Order Cancellation Policy

• Cancellation Before Material Order: Orders can be canceled at any time before materials for the order have been procured. Customers wishing to cancel their order should contact us immediately to avoid any charges.
• Cancellation After Material Order: Once materials for an order have been ordered, cancellation of the order will be considered on a case-by-case basis. Mags Custom Design reserves the right to exercise discretion in such cases. Customers seeking to cancel after materials have been ordered should contact us to discuss the possibility of cancellation.

Discretionary Cancellation

• Mags Custom Design acknowledges that exceptional circumstances may arise where cancellation of an order is necessary. In such cases, customers are encouraged to contact us to discuss their situation. We will consider these requests individually, but please note that approval is not guaranteed and is at the discretion of Mags Custom Design.

Refund/Return Policy

• As Mags Custom Design specializes in personalized products, returns are generally not accepted due to the customization of each item.
• In exceptional circumstances, if there is an issue with the product, customers can contact Mags Custom Design to discuss a potential return. Decisions on returns in these cases are made at the owner’s discretion, considering the nature of the product and the issue raised by the customer.